return policy

return policy
Dear customer, we guarantee that all items we sell undergo strict quality control inspections to ensure you have an excellent product experience. At the same time, our warranty policy allows you to purchase products from us with confidence. All items sold by Looklooklighter are covered by the following comprehensive product warranty.

1. Accept returns (no additional handling fee)

30-Day No Questions Asked Money Back Guarantee on Unopened and Unused Items
If you are not satisfied with your purchase, or for some reason no longer want the product within 30 days of receipt, you may contact us for a return and refund. Please note that in this case return shipping costs are the customer’s responsibility and are non-refundable. Items must be returned in their original, unused and unopened packaging to be eligible for a product refund.
Please note that return shipping costs are non-refundable and products must be returned unopened and unused for refunds.
If the box has been opened, the buyer needs to send pictures and confirm with the seller. Returns can only be supported if it is confirmed that normal use will not be affected, and the buyer will need to bear a certain damage fee.
Please ensure that the returned item, along with its original packaging and accessories, is in the same condition as when you received it.

Customers may return products by mail.

2. Accept return conditions

(1) Damaged upon arrival
If you receive a defective or damaged item, please contact our customer service as soon as possible and provide us with the order number and photos or videos of the defective or damaged item within 7 days. In this case, we can offer a full return or refund after inspection.

(2) Missing part
If your product parts are damaged or missing, we can send you new parts or give you a partial refund. If the part affects the function or use of the product and cannot be repaired by yourself or a local technician, we will send you a new product or give you a full refund.

(3) Not working or defective
When you receive a product that cannot be used, you can seek help from our customer service, and we will give you relevant technical answers; if it is still invalid, you can apply for a refund. When the product you receive is defective, you can ask our customer service to provide you with technical support or solutions. If you can repair it yourself or at a local shop, we will provide you with some compensation.

(4)Package delivery error
If you receive an item that is completely different from what you ordered, please contact our customer service immediately and provide us with the following evidence within 7 days: Photos or videos of the incorrect item. We will send you a new item or refund and return the item.

(5) How much return shipping does the customer need to pay?

If it is the above four points: damaged on arrival, missing parts, unusable or defective, package sent incorrectly.
Buyer is not responsible for return costs.
If you regret it for the sake of customers
This occurs when a customer purchases the wrong product, an unsuitable product, or no longer needs the product
Buyer is responsible for actual return shipping costs

3. Returns are not supported
   (1) Returns will not be accepted if the product is damaged due to unauthorized maintenance, misuse, collision, neglect, abuse, etc.
4. Return confirmation

(1) How do customers return goods?

Please contact us at 113071654@qq.com to obtain a return shipping label. Submit your order number, clear picture or video, and shipping packaging to confirm your return is accepted.

(2) When returning a package, please ensure that the items and all accessories inside are intact. Attach the return shipping label we provide to the package and ship it to the address sent to you by our customer service.

(3) When returning a package, please ensure that the items and all accessories inside are intact. Attach the return shipping label we provide to the package and ship it to the address sent to you by our customer service.

(4) Our return address: 4C182, Jiubao International Clothing City, Shangcheng District, Hangzhou City, Zhejiang Province, China

(5) Return process:

1. Please contact us at 113071654@qq.com to make a return request. And attach pictures of the reason for return and the current condition of the goods.
2. Different situations will be handled differently (refund or return), and the return address will be sent.
3. Once we receive the return, we will refund the order amount.
4. Refund and compensation process

(1) PayPal refunds may take up to 24 hours to process and appear in your account.

(2) Credit card refunds will take 7-14 business days to appear in your account. This delay is entirely dependent on your credit card company and any intermediaries.

Note: Product prices on our website may fluctuate as costs change and we will not refund any resulting price differences.

Need help?

Contact us at {email} for questions related to refunds and returns.